Refund and Returns Policy

PAYMENT OPTIONS

ECHE Marketing by Simone Henry accepts all major credit cards and Paypal payments. In the event your credit card is declined, we will inform you via email and ask that you place your order again with a new card. Your credit card will be charged on the day you place your order for goods or services. The charge will appear on your credit card or Paypal statement as ECHE Marketing LLC.

PAYMENT PLANS

Many of our products and programs offer a convenient payment plan option where your investment can be split into multiple payments. After the initial payment, subsequent payments are automatically debited from your account every 30 days until the balance has been paid. For example, if you make a purchase and choose the payment plan on March 1, your credit card will be charged for the next payment on March 31 and so on.

MONTHLY PLANS

Some of our services are require monthly payments to maintain access to the BizGreenhouse software or our consultation services. These are NON-REFUNDABLE monthly services, billed to your credit card on file every 30 days. You can cancel your service at any time, simply by emailing our support team at info@simonehenry.com. If you choose to cancel your service, you will lose access to the BizGreenhouse software, program materials, bonuses and your current rate. There are NO REFUNDS or pro-rated subscriptions whatsoever. You are responsible for downloading and/or transferring all of your data before you end your subscription.

REFUND POLICY FOR LIVE EVENTS

Event tickets are NON-REFUNDABLE, but fully transferable to another person if you can no longer attend. Just email our support team at info@simonehenry.com with the contact information for the new attendee and we’ll transfer the ticket.

REFUND POLICY FOR ONLINE COURSES, PRODUCTS AND PROGRAMS

Our downloadable online programs are NON-REFUNDABLE. Refunds will not be granted under any circumstances.

REFUND POLICY FOR INDIVIDUAL AND GROUP COACHING & MENTORING PROGRAMS

Enrollment in any of the coaching or consulting programs on ECHE Marketing constitutes a NON-CANCELLABLE agreement. There are absolutely NO REFUNDS and you are legally and financially responsible for the full tuition of the program in which you are enrolled, regardless of whether you actually participate or show up for your coaching and mentoring sessions.

REFUND AND RETURN POLICY FOR PHYSICAL PRODUCTS

Physical products sold by ECHE Marketing are NON-REFUNDABLE, except in the case of damage or defect. In the unlikely event that you receive a damaged or defective item, please send an email to info@simonehenry.com within 30 days of the date you received your item(s) for information on how to return the item for a refund or exchange.

SALES TAX AND SHIPPING

All physical products shipped from ECHE Marketing will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected in your order confirmation email. All shipping charges uses standard shipping rates for domestic and international shipping. Please check the final pricing on the product checkout page when you make your selection.

PAYMENT AND SHIPPING CONFIRMATION

Upon checkout, an email will be sent to you with a copy of your order. If you have purchased a physical product, you will receive an additional email to confirm shipment of your order. If you have any questions about your order status, please contact us at info@simonehenry.com.

TROUBLESHOOTING DIGITAL DOWNLOADS

If you do not receive the downloads following your purchase of a digital ebook, course, product or program, it is likely due to one of the following reasons: 1) You entered your email address incorrectly on the online order form or 2) Your confirmation email was sent to your spam or promotions folder. In the event that you cannot download a digital product that you have received, it is probably because you do not have Adobe Reader (free PDF reader viewer) installed on your computer. You can download Adobe Reader for free here: http://get2.adobe.com/reader/. For assistance with all other digital download issues, please contact us at info@simonehenry.com.

CHARGEBACKS AND PAYMENT SECURITY

When you provide ECHE Marketing with your credit card information for payment on your account, ECHE Marketing shall be authorized to charge your credit card for any outstanding fees. If you sign up for a payment plan to make monthly payments on any product, program or service, ECHE Marketing shall be authorized to run all charges on or around the time they are due and not require separate authorization in order to do so. You are fully responsible for any fees associated with recouping payment on chargebacks and any fees associated with the payment collection process. Further, you may not change any of the credit card information provided to ECHE Marketing without notifying us in advance. Chargebacks  are in violation of your sales agreement and are out of integrity with our values here at ECHE Marketing. Requesting a chargeback will result in your being removed from the ECHE Marketing email list, Facebook group, and program membership list. You will also not be allowed to attend any ECHE Marketing live events. If you have an issue with a charge to your credit card from ECHE Marketing, please contact us at info@simonehenry.com.

If you have any questions about our sales and refund policies, please contact us at info@simonehenry.com.

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